General Refund Policy
Refunds will be processed only in the following circumstances:- If the service requested cannot be delivered due to our inability.
- If you cancel the service before work has commenced.
- If there is a duplicate payment made in error.
Non-Refundable Circumstances
Refunds will not be provided under the following conditions:- If the project has been completed and delivered as per the agreed terms.
- If you change your requirements or scope of work after project initiation.
- For delays caused by the client, including but not limited to late submission of required information or approvals.
- If dissatisfaction arises due to unclear or incomplete requirements provided by the client at the beginning of the project.
Cancellation and Refund Request Process
To request a refund, follow these steps:- Submit a written request to [Insert Email Address] within [Insert Time Frame] of the issue arising.
- Include the reason for the refund request and supporting details, such as invoices or agreements.
- Our team will review your request and respond within [Insert Time Frame].
Processing of Refunds
- Approved refunds will be processed within 10–15 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
- Any applicable transaction or processing fees may be deducted from the refund amount.
Partial Refunds
In certain cases, partial refunds may be issued depending on the progress of the work and the expenses already incurred by Digiex Web Services Pvt Ltd.Custom Projects and Services
For customized projects and services, refunds will be evaluated on a case-by-case basis. If work has already begun or resources have been allocated, refund eligibility will be limited.Changes to Refund Policy
Digiex Web Services Pvt Ltd reserves the right to modify this Refund Policy at any time. Changes will be posted on our website with the updated effective date. Continued use of our services after changes are made indicates acceptance of the revised policy.Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the services.Contact Information
If you have any questions or concerns about refund Policy, please contact us:
Digiex Web Services Pvt Ltd
Email: customercare@digiexweb.com
Phone: +91 82404 31136
Address: Fifth Floor, Santosh Enclave, 14, Biswa Bangla Sarani, near Chinar Park, Chinar Park, Crossing, Rajarhat, Kolkata, West Bengal 700157
